Question 1

How do I edit my profile?

Accepted Answer

Go to Settings > Edit Profile to update your photos, bio, interests, and other profile information.

Question 2

How do I delete my account?

Accepted Answer

Go to Settings and scroll down to find the "Delete Account" option. Please note this action is permanent and cannot be undone.

Question 3

Can I change my age or location?

Accepted Answer

Your age cannot be changed as it's verified during signup. However, you can update your location in your profile settings.

Question 4

How do I unmatch someone?

Accepted Answer

Open the conversation, tap the menu icon in the top right, and select "Unmatch". This will remove them from your matches.

Question 5

What happens when I Super Like someone?

Accepted Answer

Super Likes let someone know you're really interested. They'll see that you Super Liked them before they make their decision.

Question 6

Can I see who liked me without premium?

Accepted Answer

Free users can see a blurred preview of people who liked them. Upgrade to Premium to see everyone who liked you instantly.

Question 7

How do I block or report someone?

Accepted Answer

Open their profile or conversation, tap the menu icon, and select "Block" or "Report". Our team reviews all reports promptly.

Question 8

Is my data safe?

Accepted Answer

Yes, we use industry-standard encryption to protect your data. We never share your personal information with third parties without your consent.

Question 9

How do I use Incognito Mode?

Accepted Answer

Premium users can enable Incognito Mode in Settings > Preferences. This hides your profile from everyone except people you've liked.

Question 10

How do I cancel my subscription?

Accepted Answer

Go to Settings > Manage Subscription and follow the cancellation process. Your premium features will remain active until the end of your billing period.

Question 11

Can I get a refund?

Accepted Answer

Refunds are available within 14 days of purchase if you haven't used any premium features. Contact support@zamalavu.com for assistance.

Question 12

How do I update my payment method?

Accepted Answer

Go to Settings > Manage Subscription > Payment Method to update your card details or switch to a different payment option.

Question 13

The app is not loading properly

Accepted Answer

Try clearing your browser cache, updating to the latest version, or restarting the app. If the issue persists, contact our support team.

Question 14

I'm not receiving notifications

Accepted Answer

Check your device settings to ensure notifications are enabled for Zamalavu. Also verify notification settings in the app Settings.

Question 15

Photos won't upload

Accepted Answer

Make sure your photos are under 10MB and in JPG or PNG format. Check your internet connection and try again.

Help & Support

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Frequently Asked Questions

Account & Profile