Zamalavu

Privacy Policy

1. Information We Collect

We collect the following information to enhance your Zamalavu experience:

  • Profile details (name, age, photos, interests)
  • Contact details (email, phone number)
  • Location for personalized matches
  • Messages and interactions with other users

2. How We Use Your Information

We use the collected data to:

  • Personalize match recommendations
  • Enhance platform security and user experience
  • Provide customer support and resolve issues
  • Ensure compliance with legal requirements

3. Information Sharing

We respect your privacy and only share data:

  • With other users as part of matchmaking
  • With service providers essential for operations
  • As required by legal authorities

4. Profile Verification Data

If you choose to verify your profile, we collect and process selfie images and related verification metadata to help confirm profile authenticity, reduce fraud, and improve user safety. Verification submissions may be reviewed automatically and, where needed, manually by our team.

5. Location Data

We collect location information that you provide or allow through your device in order to support nearby matching, improve relevance, and personalize your experience. Depending on your device settings and permissions, this may include precise or approximate location data.

6. Messages, Reports, and Moderation

To help keep Zamalavu safe, we may process and retain the following:

  • Messages and communication metadata between users
  • Reports, blocks, and related safety complaints
  • Moderation and enforcement records used to investigate abuse, fraud, harassment, or policy violations

7. Push Notifications and Device Data

We may collect device identifiers, push notification tokens, app version information, and limited device metadata so we can deliver notifications, improve reliability, and support account and security-related communication.

8. Payments and Subscription Data

If you purchase a subscription or paid feature, payment processing may be handled by third-party providers. We may receive limited transaction details such as payment status, plan information, subscription dates, and reference IDs, but we do not claim to store full payment credentials unless explicitly provided through a supported payment flow.

9. Analytics, Diagnostics, and Third-Party Services

We may use third-party service providers to operate, improve, and secure Zamalavu. These may include:

  • Cloud hosting and infrastructure providers
  • Push notification and messaging services
  • Analytics providers that help us understand usage patterns
  • Crash reporting and diagnostics tools used to improve stability and performance
  • Payment and subscription service providers

10. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access or misuse. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

11. Your Rights

You have control over your data, including the right to:

  • Access and update your profile information
  • Request data deletion upon account closure
  • Restrict certain types of data processing

12. Data Retention

We retain user data only for as long as it is reasonably necessary to provide the Zamalavu service, maintain account functionality, support safety and moderation processes, comply with legal obligations, and resolve disputes.

  • Active account information is retained while your account remains open.
  • Profile content, messages, and interaction data may be retained for safety, fraud prevention, and moderation review.
  • When you request account deletion, we delete or anonymize your personal data within a reasonable period, except where retention is required for legal, security, or legitimate business purposes.
  • Limited records may be retained longer where necessary to enforce our terms, investigate abuse, or comply with applicable law.

13. Children and Age Restrictions

Zamalavu is intended only for adults. You must be at least 18 years old to use the service. If we believe that an account belongs to someone under the required age, we may suspend or remove that account and take related safety actions.

14. International Processing

Some of our service providers may process or store data in countries outside Malawi. Where this happens, we take reasonable steps to ensure that personal information is handled with appropriate safeguards.

15. Changes to This Policy

We may update this Privacy Policy from time to time to reflect product changes, legal requirements, or operational needs. When we do, we will update the policy on this page and may provide additional notice where appropriate.

16. Contact Us

For any privacy concerns, please use our contact page and our team will assist you.